Shipping policy

Shipping Policy

Thank you for shopping with DPT Collective. Below you’ll find all the details regarding our shipping process.

Processing Time

All orders are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Due to high demand and international logistics, delivery times may vary.

Estimated delivery time:
👉 7–15 business days

Please note:

  • Some orders may arrive earlier
  • Delays can occur due to customs, carriers, or high demand

Shipping Costs

  • Standard shipping rates are calculated at checkout
  • Free shipping may be offered during promotions

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow a few days for tracking information to update.

Multiple Packages

Orders may arrive in separate packages depending on the products ordered.

Delays

We are not responsible for delays caused by:

  • shipping carriers
  • customs clearance
  • weather conditions
  • high seasonal demand

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your package is lost or marked as delivered but not received:

Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos

We will offer a replacement or refund.

Contact

For any shipping-related questions, contact us at:

📧 info@dptcollective.com